Play Smart.
Stay in Control.

1. Our Commitment to Responsible Gaming

At wz2, responsible gaming is not a footnote — it is a foundational principle embedded into how the platform is designed, operated, and improved. We believe that online gambling should be a leisure activity enjoyed in a controlled, informed manner, and that it is our duty to provide the environment and the tools that make this possible for every player in Bangladesh.

wz2 is committed to the following core responsible gaming principles:

• Transparency: We provide clear, honest information about how games work, what the odds mean, and how our platform makes money. There are no hidden mechanics or misleading promotional terms on wz2.
• Player Autonomy: We trust our players to make informed decisions, and we back that trust with practical tools that give you genuine control over your gambling activity — not just token settings buried in a menu.
• Proactive Monitoring: Our platform automatically monitors betting patterns, deposit frequency, and session behaviour. Where our systems detect indicators of potentially problematic play, a member of our support team may reach out proactively.
• Staff Training: Our English-language support agents are trained in responsible gaming protocols and are equipped to handle sensitive conversations with empathy, without judgement.
• No Targeting of Vulnerable Players: wz2 does not direct promotional offers or bonus incentives toward players who have activated responsible gaming tools, are in a cooling-off period, or have previously self-excluded.

Responsible gaming is a shared responsibility. wz2 will always do its part — but the most effective protection comes from players who understand the risks, set their own boundaries, and use the tools available to stay in control. This page is your complete guide to doing exactly that.

2. 18+ Age Restriction & Verification

wz2 strictly enforces an 18+ age policy across all services, including casino games, live dealer tables, slots, and cricket sports betting. This is a non-negotiable requirement — not a formality. No individual under the age of 18 years may hold a wz2 account, make a deposit, place a bet, or participate in any promotional activity on the platform.

How Age Verification Works

During registration, all new wz2 players are required to confirm their date of birth. However, declaration alone is not sufficient. Before any deposit or withdrawal is processed, every account must pass a Know Your Customer (KYC) verification process that includes:

• Submission of a valid government-issued identity document — National Identity Card (NID) or passport.
• Cross-referencing of the submitted document against the declared date of birth.
• In cases of doubt or discrepancy, additional supporting documents such as a utility bill or bank statement may be requested.

If wz2 discovers at any point that an account is held by a person under 18 years of age, the account will be immediately suspended, all funds will be reviewed, and the matter may be escalated in accordance with applicable requirements. Any winnings accumulated during a period of underage access are automatically forfeited.

Protecting Minors in Your Household

If you share a device — mobile phone, tablet, or computer — with younger family members, we strongly recommend taking the following precautions:

• Always log out of your wz2 account when you have finished playing.
• Do not save your username or password on shared devices.
• Consider using parental control software to restrict access to online gambling platforms on shared devices.
• Keep your account credentials confidential and do not share them with anyone, regardless of age.

3. Recognising Problem Gambling Signs

Problem gambling does not announce itself. It develops gradually, and many players do not recognise the warning signs until their gambling habits have already begun to cause harm. The following indicators may suggest that gambling is moving from entertainment into problematic territory. This list is not exhaustive — if you feel uneasy about your gambling in any way, that feeling itself is worth paying attention to.

• Chasing losses: Placing larger or more frequent bets to try to recover money lost in previous sessions, rather than accepting losses as a normal part of play.
• Gambling beyond your means: Betting with money allocated for essential expenses — rent, food, utility bills, school fees — or borrowing money to fund gambling activity.
• Loss of control over time spent: Consistently spending more time gambling than you intended, or finding it difficult to stop when you decide to.
• Preoccupation with gambling: Thinking about gambling frequently when you are not playing — planning your next session, replaying past sessions, or researching betting strategies obsessively.
• Neglecting responsibilities: Allowing gambling to interfere with work, family obligations, academic commitments, or social relationships in Dhaka, Chittagong, Sylhet, or wherever you are based.
• Emotional dependency: Gambling to escape stress, anxiety, loneliness, or negative emotions, or feeling irritable and restless when unable to gamble.
• Concealment: Hiding the extent of your gambling from family members, friends, or a partner — particularly regarding the amounts deposited or lost.
• Failed attempts to stop: Repeatedly deciding to stop or reduce gambling but being unable to follow through on that decision.

4. Self-Management Tools Available to You

wz2 provides a comprehensive set of player-controlled responsible gaming tools, all accessible directly from your account dashboard at no cost. These tools are designed to support your ability to stay in control of your gambling activity at every stage — from casual daily limits right through to permanent self-exclusion. All tools take effect immediately or within a very short processing window once activated.

5. Deposit Limits & Budget Controls

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you begin playing — not after a loss. wz2's deposit limit system is designed to make budget management straightforward and enforceable, giving you a reliable boundary that the platform itself will respect on your behalf.

How Deposit Limits Work on wz2

From your account dashboard, navigate to the Responsible Gaming section to set a deposit limit. You can specify:

• Daily deposit limit: The maximum total you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in any single calendar day (Bangladesh Standard Time, BST UTC+6).
• Weekly deposit limit: The rolling 7-day maximum across all deposits, calculated from the time the limit was set.
• Monthly deposit limit: A 30-day rolling cap on total deposits, providing broader budget discipline for regular players.

You may set more than one limit simultaneously — for example, a daily cap of ৳500 alongside a monthly cap of ৳5,000. wz2's system will enforce whichever limit is reached first.

Changing or Removing a Deposit Limit

To protect players from impulsive decisions, the rules for modifying limits are asymmetric by design:

• Reducing a limit: Takes effect immediately. If you lower your daily cap from ৳2,000 to ৳500, the new lower cap applies from the moment you save the change.
• Increasing a limit: Subject to a mandatory 7-day waiting period. If you request to raise your cap, the new higher limit does not take effect until 7 full days have elapsed. This cooling-off period exists to prevent players from overriding their own safeguards in the heat of a session.
• Removing a limit entirely: Treated the same as an increase — a 7-day waiting period applies before the limit is fully lifted.

6. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool wz2 offers. It is designed for players who recognise that they need a meaningful break from gambling — whether as a precautionary measure or in response to a developing problem. wz2 takes self-exclusion requests seriously and processes them with the same urgency as any account security request.

Available Self-Exclusion Periods

• 3 Months: A focused break during which your account is fully suspended for play and deposits.
• 6 Months: A medium-term exclusion suitable for players who want a more extended period of separation from the platform.
• 1 Year: A long-term exclusion for players who want substantial distance from gambling before reconsidering.
• Permanent: An indefinite, irrevocable self-exclusion. Permanent exclusion cannot be reversed — ever. Your account will be closed and your personal data retained only as required by our data retention obligations.

What Happens During Self-Exclusion

Once self-exclusion is active on your wz2 account, the following restrictions apply without exception:

• You cannot log in to your account, place bets, or access casino games or slots.
• You cannot make deposits via any payment method, including bKash, Nagad, or Rocket.
• All promotional emails, bonus notifications, and marketing communications are immediately stopped.
• Any pending withdrawal requests at the time of self-exclusion will be processed to your registered payment method in the normal course.
• wz2 will make reasonable efforts to ensure that no new account can be registered using the same identity documents during the exclusion period.

How to Request Self-Exclusion

You may request self-exclusion through any of the following channels, all of which are available 24 hours a day, 7 days a week:

• Via the Responsible Gaming section of your account dashboard.
• By contacting our live chat support team directly and stating that you wish to self-exclude.
• By emailing [email protected] with the subject line "Self-Exclusion Request" and specifying your desired exclusion period.

7. Time-Out & Cool-Off Features

A time-out is a shorter, more flexible alternative to full self-exclusion. It is designed for players who want a temporary pause — perhaps following a losing streak, a busy week, or simply a feeling that they would like to step away for a defined period before returning. Time-outs are entirely voluntary and can be initiated by you at any time without needing to speak to a support agent.

Time-Out Durations

• 24 Hours: A one-day pause — ideal if you feel a session is getting out of hand and you want to remove the temptation to continue.
• 3 Days: A brief mid-week or weekend break to reset your perspective.
• 7 Days: A one-week pause that gives you time to reflect on your recent play history and reassess your limits.
• 30 Days: A full calendar month away from the platform — a meaningful step that bridges the gap between a short time-out and a formal self-exclusion.

During a Time-Out Period

While a time-out is active on your account, the following conditions apply:

• Login to your wz2 account is suspended — you will not be able to access your game lobby, sports betting markets, or wallet.
• All deposit methods are disabled for the duration of the time-out.
• Promotional communications are paused. You will not receive bonus offers, match alerts, or BPL cricket promotion emails during this period.
• Pending withdrawals will be processed normally to your registered bKash, Nagad, or bank account.

Returning After a Time-Out

When your chosen time-out period expires, your account access is automatically restored. There is no reactivation fee or support contact required. Upon returning, wz2 recommends reviewing your deposit and loss limits before your next session to ensure your boundaries are still set at appropriate levels for your current circumstances.

8. Support Resources & Help Contacts

If you are concerned about your own gambling habits — or those of someone close to you — the most important first step is to talk to someone. wz2 provides direct support through our platform, and we also encourage players to reach out to specialist organisations that focus exclusively on gambling-related harm. Asking for help is a sign of strength, not weakness.

Advice for Family Members and Friends

Problem gambling affects more than just the individual player — it can have a significant impact on family relationships, household finances, and emotional wellbeing. If you are concerned about a family member or friend's gambling behaviour, here are some practical steps you can take:

• Approach the conversation with empathy and without blame. Focus on specific behaviours you have observed rather than making generalised accusations.
• Encourage them to speak to a professional — either a counsellor or a GP — who can provide impartial, expert guidance.
• Offer to help them access wz2's self-exclusion or time-out tools. The process takes only a few minutes and can make a significant difference.
• Look after your own mental health too. Supporting someone through a gambling problem can be emotionally draining. Peer support groups for families of problem gamblers are available in many Bangladeshi cities including Dhaka, Chittagong, and Sylhet.

Useful Guidance for Safe Play

Whether you are a new player or an experienced one, the following principles are worth keeping in mind every time you use wz2:

• Set a budget before you start and stick to it — treat it as the cost of entertainment, not an investment.
• Never gamble under the influence of alcohol, stress, or extreme emotional states — these impair decision-making and tend to result in larger, less considered bets.
• Take regular breaks, especially during long gaming sessions. Step away from the screen, hydrate, and check in with yourself honestly about how you are feeling.
• Keep gambling in perspective as one of many leisure activities — not the primary source of excitement or escape in your life.
• Remember that the house edge means that, in the long run, losing is statistically more likely than winning. Approach every session with that understanding clearly in mind.
• 18+ only. Gambling is not suitable for everyone. If in doubt, do not play.